CENTRAL HUB STAFF
Meet the people behind the phones
I’m James – the owner (and if you like, the CEO, though titles aren’t what matter most here).
Who am I? I’ve been part of the aged care industry for over 25 years. I began back in 1998 with my Certificate II in Aged Care, and from that very first step, I’ve dedicated my life to nursing and caregiving. Along the way, I’ve also had the privilege of working in a variety of management roles, all of which have deepened my passion for supporting both clients and teams.
Outside of work, I enjoy gardening and music – two things that keep me grounded and connected.
Why am I part of the Flock Family? Because I believe everyone deserves to be cared for with dignity, respect, and the right to make their own choices. Helping people stay in the driver’s seat of their lives is what inspires me every morning.
I invite you to read about the other members of our Flock Family – each of us brings something unique and valuable to the table.
Gina Mcsorley- operations manager
The Operations Manager oversees the day-to-day functioning of Flock Family Supports, ensuring smooth coordination across all service areas and regional hubs. This role provides leadership, guidance, and strategic direction to care managers, team leaders, and administrative staff. The Operations Manager is responsible for operational planning, workforce management, compliance, and continuous improvement to ensure that services meet NDIS and Aged Care standards. With a focus on efficiency, quality, and team collaboration, the Operations Manager supports the CEO in driving organisational growth and excellence in care delivery.
Jancy Hill - Client Liaison Officer
The Client Liaison Officer provides vital administrative and accounts support to ensure smooth operations across the Flock Family Supports hub. This role focuses on managing accounts receivable functions, including invoicing, payment tracking, and following up on outstanding balances. In addition, the Client Liaison Officer assists care and hub staff with day-to-day administrative tasks, maintains accurate records, and supports communication between internal teams and external stakeholders. With strong attention to detail and excellent organisational skills, this role ensures efficiency, compliance, and high-quality service delivery across all areas of the hub.
Care Manager
The Care Manager is responsible for overseeing participant care plans and ensuring services meet individual goals, needs, and NDIS requirements. They work closely with participants, families, and support staff to coordinate care, manage risks, and maintain compliance. The Care Manager focuses on quality, safety, and outcomes—acting as the main point of contact for all care-related matters and ensuring every participant receives compassionate, consistent, and person-centred support.
Kira - Care Manager, South Coast
Information for kira coming soon
Anthony- Care Manager, Riverina
Information for Anthony coming soon
Michelle - Care Manager Southern Highlands
Information for Michelle to come soon
Care Team Leader,
- The Care Team Leader is responsible for coordinating and supporting care staff to ensure high-quality, person-centred services are delivered to participants. They manage daily rosters, oversee service delivery, provide guidance to team members, and act as the main point of contact for staff in the field. Working closely with the Care Manager and Operations team, the Care Team Leader ensures smooth communication, compliance with NDIS and company policies, and effective scheduling to meet participant needs.
Ashleigh -Care Team Leader, South Coast
INFORMATION TBA
Tracey Jury-Care Team Leader,Riverina
INFORMATION TBA